Masterclass Description

Mastering new skills is not optional in today’s rapidly changing culture. Soft skills in which you display personal attributes and the ability to interact effectively and harmoniously with other people are needed now more than ever. Being known for them holds greater value than your institutional knowledge and brain bank. In this two-hour course, participants will learn how to: -Identify the difference between aggression and violence and what drives each of them. -Understanding what aggression and will and won't respond to. -Practice verbal de-escalation and how to create C.A.L.M. amid intense interactions. -Foster a culture of well-being through skills-based stress management that encourages respectful interactions resulting in work-places with less tension and burnout.